Terms & Condition

How to buy at Hazel?

It's very simple. Just follow these steps:

  1. View the product (s) that interests you. Click on the article to see information about the same: composition, available sizes, reference and price.
  2. Select an item and add it to your shopping cart. Then you can choose to continue to buy or process your order.
  3. If you wish to process your request you have the option to do so by registering.
  4. Select a payment method: Visa, Mastercard, Paypal, ATM or Transfer Referral.
  5. Confirm your request.
  6. You will receive an email confirming your request.

Shipping costs

DestinyCosts
Continental Portugal Free
Azores and Madeira Free
Spain € 8
I € 8
Switzerland, Norway, Iceland, Serbia and Bosnia and Herzegovina, Andorra, Vatican City, San Marino, Monaco € 8
United States and Canada $ 18
Australia, New Zealand and Angola 27 €
Russia, Ukraine, China, Indonesia, Macau, Qatar, South Korea, the United Arab Emirates, Hong Kong and Singapore 27 €
Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Peru, Uruguay and Venezuela € 32

Estimated delivery time

The estimated time of delivery of the orders, from the time of payment is:

Continental Portugal: 4 to 10 business days
Portugal Islands: 6 to 12 business days (shipping via sea)
Spain: 4 to 10 business days
Europe: 10 to 12 business days (ground shipping)
Rest of the world: 12-15 business days (airmail)

Payments and security online

When you purchase online you can choose the following payment methods: VISA, MasterCard, Paypal, ATM and Bank Transfer (SEPA).

The payment process is done in total security through the site of our partner Paypal or through the payment systems EasyPay.


Exchanges and Returns

Hazel does not give money back.

Hazel only makes size changes.

You can change the size of your item up to 10 days from the time you receive your order.

All costs associated with an exchange (new shipping charges etc) are the responsibility of the customer.

The exchanges must be sent to HAZEL in registered mail.

If you wish to make an exchange you should send an email to info@hazelportugal.com with the following information: full name; email; Order number; Reference of the product and size to be returned, return shipping tracking number; Reason for the exchange and the desired size.

The presentation of the legible purchase receipt and the packaging in the original packaging must be presented in a perfect state of sale. Only products: unwashed, unused, odorless, unchanged by the customer (eg sheath, fit of lugs, etc.), intact and with labels affixed to the part, as delivered at the time of purchase, will be accepted.

In the exchanges, upon receipt of the product (s), they will undergo a Quality Control analysis, which may take up to 2 business days. The team of the online store will contact the customer for your email.

Hazel is not responsible for the misuse of the articles nor for the incorrect washing of the same.


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